Return and Refund Policy
Thank you for shopping with Halomere Natural Peptides! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Returns
For the safety of our customers, all supplement sales are final. Because this is an ingestible product, we are unable to accept returns or exchanges.
If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and a clear photo of the item and its packaging. We will gladly provide a refund or replacement for qualifying claims.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or credit card statement again.
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Contact your bank or credit card company — it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at purchase@menon.us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at purchase@menon.us with your order number and a photo of the issue.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless:
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The item arrived damaged or defective
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We sent the wrong item
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
📧 Email: purchase@menon.us
📞 Phone: 858.675.9990
📍 Address: 11650 Iberia Pl Suite 220, San Diego, CA 92128